Xkreen Terms of Use
Effective Date: March 2026
Last Updated: March 2026
These Terms of Use (“Terms”) govern your access to and use of the Xkreen website, digital signage CMS, dashboard, player applications, templates, media tools, screen management features, and any related services provided by Xkreen (“Xkreen,” “we,” “our,” or “us”).
By accessing or using Xkreen, you agree to these Terms. If you do not agree, you must not access or use the platform.
Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or use Xkreen.
If you use Xkreen on behalf of a business, organization, agency, school, restaurant, retail store, or other entity, you represent that you have authority to accept these Terms on behalf of that entity.
About Xkreen
Xkreen is a cloud-based digital signage CMS that allows users to manage screens, upload media, create playlists, schedule content, use templates, and display digital content on compatible TVs, browsers, media players, or supported devices.
Xkreen may also offer related services, including design templates, content updates, managed content services, device pairing, player applications, support, and optional add-ons.
Account Registration
To use certain features, you may need to create an account.
You agree to provide accurate, current, and complete information when creating your account and to keep that information updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify Xkreen immediately if you believe your account has been accessed without permission.
Xkreen may suspend or terminate accounts that contain false information, violate these Terms, create security risks, or misuse the platform.
Subscriptions, Billing, and Payments
Some Xkreen features require a paid subscription or one-time purchase.
By purchasing a subscription, plan, template, service, or add-on, you agree to pay all applicable fees, taxes, and charges shown at checkout or within your account.
Payments may be processed through third-party payment providers. Xkreen does not directly store full credit card information unless expressly stated.
Subscription fees may be charged on a recurring basis until canceled.
You authorize Xkreen or its payment processor to charge your selected payment method for recurring fees, add-ons, usage-based charges, or other purchases associated with your account.
All prices are listed in U.S. dollars unless otherwise stated.
Xkreen may update pricing, plans, or included features from time to time. Any pricing changes will apply as described at the time of update or renewal.
Free Trials and Free Plans
Xkreen may offer free trials, free plans, promotional access, or limited-use accounts.
Free access may include restrictions such as limited screens, storage, playlists, file size, templates, branding, support, or features.
Xkreen may modify, limit, or discontinue free trials or free plans at any time.
If a free trial requires payment information, your subscription may begin automatically at the end of the trial unless you cancel before the trial ends.
Cancellation
You may cancel your subscription through your account dashboard or by contacting Xkreen support.
Cancellation will usually take effect at the end of the current billing period unless otherwise stated.
After cancellation, you may lose access to paid features, screens, playlists, templates, media storage, scheduled content, or other account functionality.
Xkreen is not responsible for content interruptions caused by a canceled, expired, suspended, or unpaid account.
Refunds
Unless required by law or expressly stated in a separate written agreement, payments are non-refundable.
Xkreen may, at its discretion, issue refunds, credits, or account adjustments on a case-by-case basis.
One-time services, setup fees, custom design work, managed content updates, templates, and digital products may not be refundable once delivered or accessed.
Use of the Platform
You may use Xkreen only for lawful business, commercial, educational, informational, or personal digital signage purposes.
You agree not to:
- Use Xkreen for illegal, harmful, misleading, abusive, or unauthorized purposes
- Display content that infringes another person’s copyright, trademark, privacy, publicity, or intellectual property rights
- Upload viruses, malware, corrupted files, or harmful code
- Attempt to bypass subscription limits, screen limits, storage limits, or usage restrictions
- Share one screen license across multiple unauthorized screens
- Reverse engineer, copy, resell, sublicense, or exploit the platform without written permission
- Interfere with Xkreen’s servers, infrastructure, security, or normal operation
- Use bots, scraping tools, automated systems, or unauthorized APIs to access the platform
- Misrepresent your identity, business, affiliation, or authority
- Use Xkreen to create or support a competing platform without written consent
- Abuse support channels or submit false reports
- Upload content that is defamatory, obscene, discriminatory, threatening, violent, deceptive, or otherwise objectionable
Xkreen may remove content, restrict access, suspend accounts, or terminate service if we believe these Terms have been violated.
User Content
“User Content” means any media, images, videos, audio, text, data, designs, templates, logos, brand assets, playlists, schedules, files, or other material that you upload, create, submit, store, display, or manage through Xkreen.
You retain ownership of your User Content.
By using Xkreen, you grant us a limited license to host, store, process, display, transmit, resize, encode, convert, and deliver your User Content only as needed to provide and improve the platform.
You are solely responsible for your User Content and for ensuring that you have all rights, permissions, licenses, and approvals required to use and display it.
Xkreen is not responsible for legal claims, copyright disputes, licensing issues, or damages caused by your User Content.
Public Display Responsibility
Because Xkreen is used for digital signage, you are responsible for reviewing all content before it appears on public or private screens.
You are responsible for ensuring that your displayed content complies with applicable laws, advertising rules, accessibility requirements, industry regulations, brand guidelines, and venue standards.
Xkreen does not guarantee that uploaded or generated content is legally compliant, accurate, accessible, or appropriate for your specific display environment.
Templates and Design Assets
Xkreen may provide templates, layouts, design tools, sample content, stock elements, or other creative assets.
Unless otherwise stated, Xkreen templates are provided for use within the Xkreen platform.
You may customize templates for your own signage needs, but you may not resell, redistribute, copy, or package Xkreen templates as standalone products without written permission.
Some templates or design assets may include third-party materials subject to separate license terms.
Managed Content Services
Xkreen may offer optional managed content services, such as content updates, layout customization, menu updates, or digital signage design assistance.
Managed services are subject to the scope, limits, turnaround times, and pricing shown at purchase or agreed in writing.
Xkreen is not responsible for delays caused by incomplete instructions, missing assets, unclear requests, late approvals, or third-party dependencies.
Software and Player Applications
Xkreen may provide web-based players, mobile apps, TV apps, browser players, or device applications.
Subject to these Terms, Xkreen grants you a limited, non-exclusive, non-transferable, revocable license to use the software only with the Xkreen platform.
You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or attempt to extract the source code of any Xkreen software.
The performance of player applications may depend on your device, operating system, browser, internet connection, local network, storage, and hardware capabilities.
Devices, Screens, and Connectivity
You are responsible for providing and maintaining your own TVs, screens, devices, media players, power supply, internet connection, browser, operating system, and local network unless otherwise agreed in writing.
Xkreen is not responsible for playback issues caused by unsupported devices, weak Wi-Fi, browser limitations, outdated software, hardware failure, power interruptions, incorrect setup, local network restrictions, or third-party device changes.
If Xkreen provides or recommends a player device, that device may be subject to separate hardware, warranty, return, or support terms.
Third-Party Services and Integrations
Xkreen may connect with or rely on third-party services, such as payment processors, cloud hosting providers, video platforms, APIs, data feeds, apps, calendars, storage providers, analytics tools, or content sources.
Your use of third-party services is governed by their own terms and privacy policies.
Xkreen is not responsible for third-party service outages, changes, errors, content, pricing, data loss, security incidents, API limitations, or discontinued integrations.
If a third-party service becomes unavailable or changes its functionality, some Xkreen features may stop working or require updates.
Feedback and Suggestions
If you send Xkreen ideas, suggestions, feature requests, comments, or feedback, you agree that we may use them without restriction or compensation.
You are not required to provide feedback, but if you do, you grant Xkreen the right to use it to improve, modify, or develop products and services.
Intellectual Property
Xkreen, including its software, platform, website, CMS, user interface, branding, logos, design system, templates, workflows, features, documentation, and related technology, is owned by Xkreen or its licensors.
These Terms do not transfer any ownership rights to you.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of Xkreen unless expressly allowed by these Terms or authorized in writing.
Privacy
Your use of Xkreen is also governed by our Privacy Policy.
By using Xkreen, you agree that we may collect, use, store, and process information as described in our Privacy Policy.
Because Xkreen may use cloud infrastructure, your data may be processed or stored in the United States or other locations where our providers operate.
Data and Backups
Xkreen may maintain systems designed to protect and back up platform data, but we do not guarantee that all User Content or account data will always be recoverable.
You are responsible for keeping your own copies of important files, videos, images, brand assets, designs, and business data.
Xkreen is not liable for loss or corruption of User Content except where prohibited by law.
Service Availability
Xkreen aims to provide reliable access to the platform, but we do not guarantee uninterrupted or error-free operation.
The platform may be unavailable due to maintenance, updates, outages, hosting issues, security events, third-party failures, or conditions outside our control.
Any service credits or uptime commitments will apply only if separately stated in Xkreen’s Service Level Agreement.
Account Suspension and Termination
Xkreen may suspend, restrict, or terminate your account if:
- You violate these Terms
- Your payment fails or your account becomes overdue
- Your use creates security, legal, technical, or operational risk
- You misuse the platform or exceed authorized limits
- We are required to do so by law
- Your content or activity may harm Xkreen, other users, third parties, or the public
After termination, your access to the platform and User Content may be limited or removed.
Xkreen may delete inactive, expired, suspended, or terminated accounts in accordance with our internal policies and applicable law.
Copyright Complaints
If you believe content available through Xkreen infringes your copyright, you may contact us with a written notice that includes:
- Your name and contact information
- A description of the copyrighted work
- A description or location of the allegedly infringing material
- A statement that you believe in good faith that the use is unauthorized
- A statement that the information in your notice is accurate
- Your physical or electronic signature
Copyright notices should be sent to:
Xkreen Copyright Agent
Email: support@xkreen.com
Xkreen may remove or disable access to allegedly infringing content and may terminate repeat infringers where appropriate.
Disclaimers
Xkreen is provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Xkreen disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.
We do not guarantee that Xkreen will meet every requirement, operate without interruption, be error-free, or work on every device, browser, TV, network, or media player.
You use Xkreen at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Xkreen and its owners, employees, contractors, partners, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.
This includes loss of profits, revenue, customers, business opportunities, data, goodwill, content, or display time.
To the fullest extent permitted by law, Xkreen’s total liability for any claim will not exceed the amount you paid to Xkreen during the six months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Xkreen, its owners, employees, contractors, affiliates, partners, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your use of Xkreen
- Your User Content
- Your violation of these Terms
- Your violation of any law or regulation
- Your violation of third-party rights
- Your misuse of screens, devices, integrations, templates, or player applications
Xkreen may assume control of any defense at your expense, and you agree to cooperate with us.
Changes to the Platform
Xkreen may update, modify, suspend, replace, remove, or discontinue any part of the platform at any time.
We may add or remove features, change plan limits, update pricing, replace integrations, or modify how the CMS works.
We are not liable for any modification, suspension, or discontinuation of the platform or any feature.
Changes to These Terms
Xkreen may update these Terms from time to time.
When we update the Terms, we may revise the “Last Updated” date or provide notice through the website, dashboard, email, or other reasonable method.
Your continued use of Xkreen after changes become effective means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
Any disputes will be handled in the courts located in New York State, unless another dispute resolution process is required by law or stated in a separate written agreement.
Dispute Resolution
Before filing a formal claim, both parties agree to first try to resolve disputes informally by contacting each other in writing.
If the dispute cannot be resolved informally within 30 days, either party may pursue available legal remedies, subject to these Terms and applicable law.
Xkreen may seek immediate injunctive or equitable relief for unauthorized use, intellectual property violations, security threats, or misuse of the platform.
Miscellaneous
These Terms, together with any policies referenced in them, make up the entire agreement between you and Xkreen regarding your use of the platform.
If any part of these Terms is found invalid or unenforceable, the remaining sections will continue in effect.
Xkreen’s failure to enforce any right does not mean we waive that right.
You may not assign these Terms without our written permission. Xkreen may assign these Terms as part of a merger, acquisition, sale, restructuring, or transfer of business.
No partnership, joint venture, employment, or agency relationship is created by these Terms.
Contact
For questions about these Terms, contact:
Xkreen Support
Email: support@xkreen.com
