Privacy Policy
Effective Date: March 2026
Last Updated: May 2026
This Privacy Policy explains how Xkreen (“Xkreen,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you visit our website, create an account, use the Xkreen digital signage CMS, connect screens or devices, upload content, purchase a subscription, contact support, or use any related services.
By using Xkreen, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Xkreen website, platform, or services.
About Xkreen
Xkreen is a cloud-based digital signage CMS that allows businesses and organizations to upload media, create playlists, manage screens, schedule content, connect compatible devices, and display digital content across one or multiple locations.
This Privacy Policy applies to:
- The Xkreen website
- The Xkreen CMS dashboard
- Xkreen player applications or browser-based players
- Screen pairing and device management features
- Media library, playlists, templates, schedules, and analytics
- Customer support, billing, and account communications
- Any other service that links to this Privacy Policy
Information We Collect
We collect information that you provide directly, information generated through your use of the platform, and information from third-party services when needed to operate Xkreen.
Information You Provide to Us
We may collect:
- Name
- Business name
- Email address
- Phone number
- Billing information
- Account login details
- Subscription plan details
- Support messages
- Uploaded files, media, images, videos, logos, text, and brand assets
- Playlist names, screen names, location names, schedules, and display settings
- Feedback, survey responses, or feature requests
- Any other information you choose to submit through the platform
Service credits apply only to the portion of the service that was affected during the applicable billing cycle.
Account and Business Information
When you create or manage an account, we may collect information about your business or organization, such as:
- Company name
Industry - Business address
Team members or authorized users - User roles and permissions
- Number of screens or devices
- Locations or branches
- Subscription and billing status
This helps us manage your account, provide support, process payments, and deliver the correct platform features.
Payment Information
Payments may be processed by third-party payment providers.
Xkreen does not directly store full credit card numbers unless expressly stated. Payment processors may collect and store payment details according to their own privacy policies and security standards.
We may receive limited billing-related information, such as:
- Customer ID
- Subscription status
- Payment method type
- Last four digits of the card
- Billing address
- Invoice history
- Payment confirmation or failure status
We use this information to manage subscriptions, process payments, prevent fraud, and provide billing support.
Media, Content, and Uploaded Files
When you upload content to Xkreen, we may store and process that content so it can be used on your screens.
This may include:
- Images
- Videos
- Audio files
- Logos
- Menus
- Promotions
- Templates
- Documents
- Text content
- Brand assets
- Playlist and scheduling data
You are responsible for making sure you have the rights and permissions needed to upload, store, and display your content.
Xkreen does not claim ownership of your uploaded content. We process it only as needed to provide the platform, deliver content to your screens, support your account, improve the service, or comply with legal obligations.
Device and Screen Information
To connect and manage digital signage screens, we may collect technical information about screens, browsers, devices, or media players connected to your account.
This may include:
- Screen name
- Pairing code or device identifier
- Device type
- Browser type
- Operating system
- IP address
- Approximate location based on IP address
- Online/offline status
- Last connected time
- Playback status
- App version
- Device settings
- Error logs
- Network status
- Screen orientation or resolution
We use this information to connect screens, troubleshoot playback issues, monitor device status, improve performance, and help you manage your signage network.
Usage and Analytics Information
We may collect information about how users interact with Xkreen, such as:
- Pages visited
- Features used
- Buttons clicked
- Files uploaded
- Screens created
- Playlists scheduled
- Login activity
- Session activity
- Error reports
- Performance data
- Referral sources
- Approximate location
- Browser and device information
We use this information to improve the platform, understand product usage, troubleshoot issues, prevent abuse, and develop better features.
Cookies and Tracking Technologies
Xkreen may use cookies, pixels, local storage, session storage, analytics tools, and similar technologies.
These technologies may help us:
- Keep you logged in
Remember preferences - Secure your account
- Understand website usage
- Improve performance
- Measure marketing campaigns
- Prevent fraud or abuse
- Provide a better user experience
You can usually control cookies through your browser settings. However, disabling cookies may affect the functionality of the website or CMS dashboard.
Information from Third-Party Services
Xkreen may receive information from third-party services when you connect, integrate, pay for, or access Xkreen through those services.
Examples may include:
- Payment processors
- Cloud hosting providers
- Authentication providers
- Analytics tools
- Customer support tools
- Email delivery services
- Content integrations
- APIs or data feeds
- App marketplaces
- Device platforms
The information we receive depends on the third-party service, your settings, and the permissions you grant.
How We Use Information
We may use information to:
- Provide, operate, and maintain Xkreen
- Create and manage user accounts
- Connect and manage screens or devices
- Upload, store, process, and display media content
- Create playlists, schedules, and templates
- Process subscriptions, invoices, and payments
- Provide customer support
Troubleshoot technical issues - Monitor uptime, security, and platform performance
- Improve the website, CMS, player applications, and user experience
- Send service-related emails
- Send product updates, offers, or marketing communications where allowed
- Prevent fraud, abuse, unauthorized access, or security incidents
- Enforce our Terms of Use and other policies
- Comply with legal, tax, accounting, or regulatory requirements
How We Share Information
We do not sell your personal information in the traditional sense.
We may share information only when needed to operate Xkreen, provide services, comply with the law, protect our rights, or support business operations.
We may share information with:
- Cloud hosting providers
- Payment processors
- Email service providers
- Analytics providers
- Customer support tools
- Security and fraud prevention providers
- Professional advisors, such as lawyers, accountants, or auditors
- Contractors or service providers working on behalf of Xkreen
- Government authorities, regulators, or courts when legally required
- Business successors in the event of a merger, sale, acquisition, financing, or reorganization
Service providers are expected to use information only as needed to provide services to Xkreen.
Third-Party Integrations
Xkreen may allow you to connect third-party services, apps, APIs, storage platforms, calendars, video platforms, data feeds, or external content sources.
If you connect a third-party service, Xkreen may access, process, display, or store information from that service based on the permissions you approve.
Third-party services are governed by their own privacy policies and terms. Xkreen is not responsible for the privacy practices, security, availability, or content of third-party services.
Public Display of Content
Xkreen is designed to display content on digital screens.
Any content you publish, schedule, or display may be visible to the public or to people near your screens, depending on where your screens are located.
You are responsible for reviewing content before display and ensuring that it does not include private, confidential, sensitive, or unauthorized information.
Marketing Communications
We may send you emails about Xkreen updates, product news, offers, tips, or promotions.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.
Even if you unsubscribe from marketing messages, we may still send important service-related emails, such as billing notices, account alerts, security updates, policy updates, or support messages.
Data Retention
We keep information for as long as needed to provide Xkreen, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support business operations.
The length of time we keep information may depend on:
- Account status
- Subscription status
- Legal or tax requirements
- Security needs
- Backup systems
- Support history
- Whether the information is needed to operate the platform
When information is no longer needed, we may delete, anonymize, or archive it according to our internal policies.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online platform, cloud system, internet transmission, or storage system can be guaranteed to be completely secure.
You are responsible for keeping your login credentials secure and for controlling access to your account.
Children’s Privacy
Xkreen is not intended for children under 13 years old.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it.
International Users
Xkreen may be operated from the United States or use service providers located in the United States or other countries.
If you access Xkreen from outside the United States, your information may be transferred to, stored in, or processed in countries that may have different privacy laws than your location.
By using Xkreen, you understand that your information may be processed in the United States or other locations where we or our service providers operate.
Your Privacy Rights
Depending on your location, you may have certain privacy rights.
These may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of your information
- Object to or restrict certain processing
- Opt out of certain marketing communications
- Opt out of certain data sharing where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at:
support@xkreen.com
We may need to verify your identity before completing your request.
California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws.
California residents may have the right to know what categories of personal information a business collects, uses, shares, or sells; the right to request deletion or correction; and the right to opt out of certain sale or sharing activities where applicable. The California Attorney General explains that businesses subject to the CCPA must provide notice about collection and, where applicable, a “Do Not Sell or Share” option.
In the past 12 months, Xkreen may have collected the following categories of information:
Category | Examples |
Identifiers | Name, email, business name, IP address, account ID |
Commercial information | Subscription plan, invoices, payment status |
Internet or network activity | Login activity, pages visited, features used |
Geolocation information | Approximate location based on IP address |
Professional or business information | Company name, industry, user role |
User-generated content | Uploaded media, playlists, schedules, screen names |
Device information | Browser, operating system, device type, screen status |
Support information | Messages, tickets, feedback, issue reports |
We use this information for the purposes described in this Privacy Policy.
Xkreen does not knowingly sell personal information in the traditional sense. If future practices change in a way that legally qualifies as “selling” or “sharing” personal information under applicable law, we will update this Privacy Policy and provide required choices.
European Economic Area, United Kingdom, and Swiss Users
If you are located in the European Economic Area, United Kingdom, or Switzerland, certain data protection laws may apply.
Where required, our legal bases for processing personal information may include:
- Performance of a contract
- Legitimate interests
Consent - Compliance with legal obligations
- Protection of rights, safety, and security
GDPR transparency rules generally require companies to provide information such as the identity of the controller, contact details, purposes of processing, legal bases, recipients of data, retention periods, and user rights.
You may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent.
You may also have the right to lodge a complaint with your local data protection authority.
Business Transfers
If Xkreen is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar transaction, information may be transferred as part of that transaction.
Any successor or acquiring company may continue to use information as described in this Privacy Policy unless otherwise stated.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we may update the “Last Updated” date and provide notice through the website, dashboard, email, or another reasonable method.
Your continued use of Xkreen after the updated Privacy Policy becomes effective means you accept the updated policy.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Xkreen Support
Email: support@xkreen.com
